Privacy Policy

Privacy Policy for Hindusthan Distributor

Effective Date: 25 August 2026

Hindusthan Distributor Krishnanagar (“Hindusthan Distributor,” “we,” “our,” or “us”) respects the privacy of its customers and visitors. This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you.

1. Information We Collect

When you visit our website, contact us, submit an inquiry, place an order, or communicate with us through WhatsApp, phone, email, or our physical store, we may collect:

• Your name.
• Your phone number and WhatsApp number.
• Your email address.
• Your billing and delivery address.
• Your order, invoice, payment, delivery, and warranty information.
• Messages, inquiries, attachments, and other information you send to us.
• Your communication preferences and consent status.
• Basic technical information such as IP address, browser type, device information, and website activity, where applicable.

Please do not send sensitive personal information through WhatsApp or our website unless it is necessary for providing the service you have requested.

2. WhatsApp Communications

When you communicate with Hindusthan Distributor through WhatsApp, we may receive your phone number, WhatsApp profile name, message content, attachments, and message-related information.

We may use WhatsApp to:

• Respond to customer inquiries.
• Confirm and process orders.
• Provide invoices, delivery updates, warranty information, and customer support.
• Send important service-related notifications.
• Send promotional messages, festival offers, or discount information when you have provided your consent.

WhatsApp communications may be processed using the WhatsApp Business Platform provided by Meta. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy.

We will only send promotional WhatsApp messages when you have consented to receive them or when otherwise permitted by applicable law and WhatsApp policies.

You may stop promotional WhatsApp messages at any time by replying STOP or UNSUBSCRIBE, or by contacting us using the details provided below.

After opting out, you may still receive necessary transactional or service-related messages concerning an existing order, delivery, warranty, or customer-support request.

3. How We Use Your Information

We may use your information to:

• Process, dispatch, deliver, and fulfil product orders.
• Communicate order confirmations and delivery updates.
• Generate and provide bills and invoices.
• Handle returns, refunds, warranties, and customer support.
• Respond to customer inquiries and service requests.
• Send promotional communications when you have provided your consent.
• Maintain business, accounting, and transaction records.
• Prevent fraud, misuse, spam, and security incidents.
• Comply with legal and regulatory obligations.
• Improve our products, website, services, and customer communications.

We will not use your personal information for purposes unrelated to those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited personal information with trusted service providers when necessary to operate our business, including:

• Meta and WhatsApp Business Platform service providers.
• Website hosting and technology service providers.
• Payment processors.
• Courier and delivery partners.
• Accounting and customer-support service providers.
• Government authorities or legal bodies when disclosure is required by law.

These parties may only receive the information reasonably necessary to provide their services or meet applicable legal obligations.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support.
• Maintain invoices, tax records, and warranty information.
• Meet legal, accounting, and regulatory requirements.
• Resolve disputes and prevent fraud.
• Maintain communication and customer-consent records.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

6. Data Protection and Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet-based or electronic communication system is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on applicable law, you may ask us to:

• Provide information about the personal data we hold about you.
• Correct inaccurate or incomplete personal information.
• Delete your personal information.
• Withdraw your consent to promotional communications.
• Stop sending marketing messages.
• Address a concern regarding how your personal information is processed.

9. Cookies and Website Information

Our website may use cookies or similar technologies to provide essential functionality, remember preferences, understand website usage, and improve our services.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Children's Privacy

Our products and services are not intentionally directed to children who cannot provide valid consent under applicable law. We do not knowingly collect children's personal information without appropriate authorization from a parent or guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.

12. Contact Us

For privacy questions, WhatsApp opt-out requests, or personal-data deletion requests, contact:

Hindusthan Distributor Krishnanagar
24/2 B B B Sarani,
Judge Court Para,
Krishnanagar, Nadia,
West Bengal – 741101, India

Email: hindusthandist@gmail.com
Mobile: +91 84360 10584
WhatsApp: +91 79084 38935