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Terms of Service

Terms of Service

Effective Date: 25 August 2026

Welcome to Hindusthan Distributor Krishnanagar. These Terms of Service (“Terms”) govern your use of our website, WhatsApp communication service, physical store services, and your purchase of products from us.

By accessing our website, contacting us through WhatsApp, submitting an inquiry, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our services.

1. Business Information

Hindusthan Distributor sells electronics, home appliances, electrical products, and related goods through its physical store and online communication channels.

Hindusthan Distributor Krishnanagar
24/2 B B B Sarani,
Judge Court Para,
Krishnanagar, Nadia,
West Bengal – 741101, India
2. Eligibility

By placing an order or using our services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using our services on behalf of another person or organization, you confirm that you have the authority to act on their behalf.

3. Product Information

We make reasonable efforts to provide accurate product names, descriptions, specifications, photographs, prices, and availability information.

However, actual product colours, packaging, accessories, or specifications may vary slightly from images or information shown online due to manufacturer updates, display settings, or other factors.

Customers should confirm important specifications with our team before placing an order.

4. Product Pricing and Taxes

All prices are displayed in Indian Rupees (₹). Prices include applicable GST unless specifically stated otherwise.

Product prices, discounts, promotional offers, delivery charges, and availability may change without prior notice.

If an incorrect price is displayed because of a technical, typographical, or data-entry error, we may contact you to confirm the correct price or cancel the affected order. Any payment already received for a cancelled order will be handled according to the applicable refund terms.

5. Product Availability

All orders are subject to product availability and confirmation by Hindusthan Distributor.

Adding a product to an inquiry, cart, or WhatsApp conversation does not reserve the product. An order is considered confirmed only after confirmation from our team and completion of any required payment.

We may cancel or modify an order if the product is unavailable, incorrectly priced, restricted, or cannot be delivered to the provided address.

6. Orders and Order Confirmation

Customers must provide accurate contact, billing, and delivery information when placing an order.

We may contact you by phone, email, or WhatsApp to verify an order, confirm availability, provide payment details, or coordinate delivery.

We reserve the right to refuse or cancel orders that appear fraudulent, contain incorrect information, violate these Terms, or cannot be fulfilled.

7. Payment

Available payment methods may include Cash on Delivery, UPI, card payments, bank transfers, or other payment methods communicated by our team.

Payment availability may depend on the product, order amount, delivery location, and current store policy.

Customers should make payments only through payment methods officially provided or confirmed by Hindusthan Distributor. We are not responsible for payments made to unauthorized accounts, telephone numbers, links, or individuals.

8. Delivery

Delivery availability, estimated delivery time, and delivery charges depend on product availability, customer location, order size, and delivery conditions.

Any delivery date or time provided is an estimate and may be affected by weather, transportation delays, holidays, product availability, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an available contact number.

9. Product Inspection and Damage Reporting

Customers should inspect the product and packaging at the time of delivery whenever reasonably possible.

Any visible physical damage, missing item, incorrect product, or delivery-related problem should be reported to us as soon as possible with the invoice, order information, photographs, and an unpacking video where available.

Product installation should be performed by an authorized technician when required by the manufacturer.

10. Cancellation, Return, Replacement and Refund

Order cancellations, returns, replacements, and refunds are subject to product condition, manufacturer policies, applicable consumer laws, and the specific circumstances of the request.

A product may not be eligible for return solely because of a change of mind after delivery, installation, or use, except where required by applicable law or agreed to by us.

If a product is defective, damaged, incomplete, or incorrectly supplied, please contact us promptly with the invoice and supporting evidence. We will review the request and provide assistance based on the product condition and applicable manufacturer policy.

Approved refunds will be processed using a suitable payment method. Processing time may depend on banks, payment providers, and the nature of the transaction.

11. Warranty and Manufacturer Support

Eligible products are supplied with the warranty provided by the respective manufacturer or brand.

Warranty coverage, duration, installation requirements, exclusions, repairs, and replacements are governed by the manufacturer's warranty terms.

Hindusthan Distributor may assist customers with invoices, warranty registration, or service-centre information, but warranty approval and service decisions remain with the relevant manufacturer or authorized service provider.

Warranty may not cover accidental damage, misuse, unauthorized repair, improper installation, voltage fluctuations, normal wear and tear, or other exclusions specified by the manufacturer.

12. WhatsApp Messaging Service

Customers may contact Hindusthan Distributor through WhatsApp for product inquiries, order assistance, invoices, delivery updates, warranty information, and customer support.

By providing your WhatsApp number and starting a conversation with us, you authorize us to respond to your inquiry and send service-related messages connected with your request or order.

Promotional messages, offers, and marketing updates will only be sent when you have provided consent or when otherwise permitted by applicable law and WhatsApp policies.

You may opt out of promotional WhatsApp messages at any time by replying STOP or UNSUBSCRIBE. You may still receive necessary messages concerning an active order, delivery, warranty request, or customer-support case.

WhatsApp is a third-party service provided by Meta. Your use of WhatsApp is also governed by WhatsApp's applicable terms and privacy policy.

13. Acceptable Use

You agree not to use our website or messaging services to:

We may restrict or discontinue communication with users who misuse our services or violate these Terms.

14. Intellectual Property

Unless otherwise stated, the website content belonging to Hindusthan Distributor, including its text, layout, design, graphics, and business materials, is protected by applicable intellectual-property laws.

Third-party product names, trademarks, logos, and images belong to their respective owners and may be used for identification and product-information purposes.

15. Third-Party Services and Links

Our website or messages may contain links to third-party services, including WhatsApp, payment providers, manufacturers, delivery partners, or authorized service centres.

We are not responsible for the content, availability, privacy practices, or independent actions of third-party services.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Hindusthan Distributor will not be liable for indirect or consequential losses resulting from service interruptions, third-party failures, customer misuse, incorrect information provided by a customer, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any responsibility that cannot legally be excluded under applicable consumer-protection law.

17. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

Read our Privacy Policy

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

Updated Terms will be published on this page with a revised effective date. Continued use of our services after an update means that you accept the revised Terms.

19. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of India. Subject to applicable consumer-protection laws, disputes relating to these Terms will fall under the jurisdiction of the appropriate courts in Nadia, West Bengal.

20. Contact Us

For questions about these Terms, orders, deliveries, warranties, or WhatsApp communications, contact:

Hindusthan Distributor Krishnanagar
24/2 B B B Sarani,
Judge Court Para,
Krishnanagar, Nadia,
West Bengal – 741101, India

Email: hindusthandist@gmail.com
Mobile: +91 84360 10584
WhatsApp: +91 79084 38935
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